Refund policy

ALFRED TOPSHELF — REFUND & RETURN POLICY

Effective Date: September 2, 2026

This Refund & Return Policy applies to purchases made through www.alfredtopshelf.com.

Alfred Topshelf  are operated by:

WORLDWIDE PARTNERS INVESTMENT INC
3911 Concord Pike 8030
Wilmington, DE 19803
United States

Throughout this policy, “Alfred Topshelf,” “Alfred FX,” “we,” “us,” and “our” refer to WORLDWIDE PARTNERS INVESTMENT INC and its applicable brands.

1. ALL SALES ARE FINAL — NO RETURNS OR EXCHANGES

Due to the consumable nature of our products and for health, safety, sanitation, product-integrity, and quality-control reasons, ALL SALES ARE FINAL.

We do not accept returns or exchanges, including for unopened or unused products, once an order has been shipped or fulfilled.

This policy applies to:

  • Opened products;

  • Unopened products;

  • Used or partially used products;

  • Unused products;

  • Products remaining in their original packaging; and

  • Products purchased as gifts.

We do not provide returns, refunds, or exchanges merely because:

  • You changed your mind;

  • You no longer want the product;

  • You ordered the wrong product;

  • You ordered the wrong quantity;

  • You do not like the taste, texture, flavor, appearance, or personal experience of the product;

  • You purchased the product by mistake; or

  • You found another product you prefer.

Please carefully review your order before completing your purchase.

2. DAMAGED, DEFECTIVE, MISSING OR INCORRECT ORDERS

Although we do not accept returns, we will review legitimate claims involving orders that:

  • Arrive materially damaged;

  • Contain a materially defective product;

  • Contain a product different from what was ordered;

  • Are missing an item; or

  • Were incorrectly fulfilled by us.

You must contact us within 7 calendar days of confirmed delivery.

Your claim should include:

  • Your order number;

  • Full name associated with the order;

  • Description of the issue;

  • Clear photographs of the affected product;

  • Photographs of the product packaging;

  • Photographs of the shipping box or mailer; and

  • A photograph of the shipping label, where applicable.

Please retain the product, packaging, and shipping materials while your claim is being reviewed.

Do not mail or return any product to us unless we provide specific written instructions authorizing you to do so.

After reviewing and verifying the claim, we may, depending on the circumstances:

  • Replace the affected item;

  • Reship a missing or incorrect item;

  • Issue store credit; or

  • Issue a refund for the affected item.

A problem affecting one product does not automatically qualify other unaffected products in the same order for reimbursement.

3. NO STANDARD RETURNS

We do not provide standard return authorizations because Alfred Topshelf does not accept product returns.

Products mailed or shipped to WORLDWIDE PARTNERS INVESTMENT INC or Alfred Topshelf without prior written authorization may be refused or otherwise handled in accordance with applicable law.

Sending a product back without authorization does not create a right to:

  • A refund;

  • Exchange;

  • Replacement; or

  • Store credit.

4. REFUNDS

Refunds are not provided for products subject to our All Sales Final policy.

A refund may be considered only where:

  • We verify a damaged product claim;

  • We verify a defective product claim;

  • We shipped an incorrect item;

  • An item was missing from your order;

  • We cancel an order before shipment; or

  • Applicable law requires a refund or other remedy.

When an approved monetary refund is issued, it will ordinarily be sent to the original payment method used for the transaction.

We do not ordinarily issue refunds to a different:

  • Credit card;

  • Debit card;

  • Bank account;

  • Digital wallet;

  • Payment account; or

  • Individual.

Approved refunds are generally initiated within 5–10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

5. ORDER CANCELLATIONS

Orders may be cancelled for a full refund only if the cancellation request is received before the order has shipped.

Once an order has shipped, the transaction becomes subject to our All Sales Final policy and cannot ordinarily be cancelled, returned, or exchanged.

Submitting a cancellation request does not guarantee that fulfillment can be stopped before shipment.

6. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please carefully verify all shipping information before submitting payment.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

For payment-security and fraud-prevention purposes, we may refuse requests to redirect an order to a shipping address different from the address provided with the original transaction.

If you request an address change before shipment, we may cancel the original transaction and require you to place a new order using the correct billing and shipping information.

Orders that have already shipped cannot ordinarily be redirected by us.

7. SHIPPING AND DELIVERY ISSUES

Tracking information will be provided when available after your order ships.

If a shipment appears to have been lost in transit or there is another legitimate delivery issue, please contact us promptly.

We may review:

  • Carrier tracking information;

  • Shipping records;

  • Fulfillment records;

  • Shipping labels;

  • Delivery scans;

  • Signature confirmation, if applicable; and

  • Other available delivery information.

Where appropriate, we may assist with a carrier investigation.

A carrier investigation does not automatically create a right to a refund.

8. PAYMENT DISPUTES AND CHARGEBACKS

We encourage customers to contact Alfred Topshelf directly before initiating a payment dispute or chargeback so that we have an opportunity to investigate legitimate order issues.

Nothing in this policy eliminates any payment-dispute or consumer right that cannot legally be waived.

If a payment dispute or chargeback is initiated, WORLDWIDE PARTNERS INVESTMENT INC may provide relevant transaction documentation to:

  • Payment processors;

  • Card networks;

  • Issuing banks;

  • Financial institutions;

  • Digital-wallet providers; or

  • Other applicable dispute-resolution providers.

Documentation may include, as applicable:

  • Order confirmation;

  • Customer-provided billing information;

  • Customer-provided shipping information;

  • Transaction amount and date;

  • Payment authorization information;

  • Fraud-screening information;

  • Product descriptions applicable at the time of purchase;

  • Customer acceptance of our policies;

  • Checkout records;

  • Fulfillment records;

  • Shipping labels;

  • Carrier tracking;

  • Proof of shipment;

  • Proof of delivery;

  • Signature confirmation, when obtained;

  • Customer communications;

  • Replacement records;

  • Refund records; and

  • Other information reasonably relevant to the transaction.

We reserve the right to contest payment disputes where our records indicate that a transaction was authorized and the corresponding order was properly fulfilled.

9. DUPLICATE REIMBURSEMENTS

Customers may not receive duplicate reimbursement for the same transaction.

A customer may not ordinarily receive both:

  • A refund, replacement, store credit, or other reimbursement directly from us; and

  • Separate reimbursement through a chargeback, bank dispute, card dispute, payment-provider claim, or similar process for the same underlying transaction.

If a payment dispute is already open, we may require the matter to be resolved through the applicable payment provider before issuing an additional monetary reimbursement.

10. FRAUD AND POLICY ABUSE

To the extent permitted by applicable law, we reserve the right to refuse, cancel, or restrict future orders involving:

  • Suspected fraudulent transactions;

  • Unauthorized payment activity;

  • Repeated abusive refund or replacement claims;

  • Material misuse of this policy;

  • Repeated disputes inconsistent with documented delivery or fulfillment records; or

  • Other activity reasonably presenting a fraud or payment risk.

This section does not prevent customers from reporting legitimate problems with their orders.

11. CUSTOMER ACKNOWLEDGMENT

By completing a purchase through www.alfredtopshelf.com, you acknowledge that:

  • You had access to this Refund & Return Policy before purchase;

  • Our products include consumable products;

  • All sales are final once shipped or fulfilled;

  • We do not accept returns or exchanges, including unopened and unused products;

  • Damaged, defective, missing, or incorrectly fulfilled orders must be reported according to this policy; and

  • Your purchase is also subject to our Terms and Conditions, Shipping Policy, and Privacy Policy.

12. CONSUMER RIGHTS

Nothing in this policy is intended to waive, restrict, or eliminate any right or remedy that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides customers with rights inconsistent with this policy, applicable law will control.

13. CONTACT INFORMATION

WORLDWIDE PARTNERS INVESTMENT INC
d/b/a Alfred Topshelf 

3911 Concord Pike 8030
Wilmington, DE 19803
United States

Website: www.alfredtopshelf.com
Email: Alfred@alfredtopshelf.com
Phone: (323) 765-8285